Medford Company Appoints VP

Agero, Inc., a leading provider of vehicle and driver safety, security and information services, today announced the appointment of Bryan Sander as senior vice president of operations. With over 20 years of experience in customer care, operations excellence and leadership development, Sander will lead the company’s service delivery teams in providing world class service to more than 75 million drivers, and managing the national network of over 30,000 service providers. Prior to joining Agero, Sander served as global vice president of customer care for ACI Worldwide, where he was responsible for creating and scaling a global customer care and operations team. He also held a variety of customer operations roles at Intuit.

“Agero has continuously enhanced the roadside assistance market and is again leading the industry toward a broader suite of services. This will refine how drivers think about their experience, and puts us in an even better position to drive brand loyalty on behalf of our clients,” says Sander.” I see the opportunity to create significant value here at Agero as we become the facilitator of intensely loyal relationships and cost efficiencies across the automotive and insurance service ecosystem.”

“We are delighted to welcome Bryan to the Agero family,” says Dave Ferrick, CEO of Agero. “Bryan’s strong background in customer care is one of the primary reasons we brought him on board. The changing demographics of drivers and their increasing affinity with technology is altering the way they think about automobiles and brand loyalty. We need to increasingly approach our programs and practices from the perspective of the new ways in which today’s customers think about the driving experience and what they value. Bryan’s experience and enthusiasm makes him the perfect fit to help us through this evolution.”

Sander’s experience in customer care will help Agero continue to build on its industry leading levels of customer loyalty and satisfaction. In his new role at Agero, Sander will be responsible for operations, which includes call centers handling more than 7.5 million emergency requests per year, as well as management of the company’s network of service providers that assist drivers all over the U.S.

About Agero

With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing a nationwide network of more than 30,000 service providers responding to more than 7.5 million requests annually for emergency assistance, Agero leverages advances in technology and information services to accelerate and enhance response to drivers’ needs while strengthening customer loyalty and process efficiencies. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit

- Submitted by Agero, Inc.

City Unveils Plan for Park to Honor Boston Marathon Bombing Victims

On Friday Mayor Michael McGlynn announced plans to build a park to honor the victims of the Boston Marathon bombings.

The “Peace Garden” will honor Medford native Krystle Campbell as well as MIT Police Officer Sean Collier, BU student Lingzi Lu, and 8-year-old Martin Richard. It will be located in front of Medford’s Senior Center on Riverside Avenue.

According to information released by Mayor McGlynn, the park will include five fountains and a path embedded with bronze plaques honoring the victims and recognizing Boston Marathon route milestones. The Peace Garden will also have sunflowers, Krystle’s favorite flower.

Mayor McGlynn said the $1 million price tag will be covered by state and federal grants. He also expects pledged in-kind support to help cover costs.

More details, including renderings of the Peace Garden, are available on the city website.

Mayor McGlynn and Bill Campbell

Krystle’s father Bill Campbell (center) attended Friday’s Peace Garden announcement.


Every major media outlet covered Friday’s press conference.

live trucks

Live TV trucks outside of Medford City Hall on Friday.

Julia Kearney

Medford High School softball player Julia Kearney talked about the team’s upcoming tournament in honor of Krystle.

Pam Shadley

Pam Shadley, the park’s designer, presented plans for the Peace Garden.


1st Annual Krystle Campbell Softball Tournament April 26th & 27th; World Series Trophy in Medford

The Medford High School Girls Softball team will continue their fundraising efforts to benefit the Krystle Campbell Scholarship Fund as they officially kick off their season at the newly refurbished Columbus Park on Saturday, April 26th at 9:30 AM.

The softball team, coached by Jack Dempsey, will host the 1st Annual Krystle Campbell Softball Tournament, with games scheduled April 26th & April 27TH.

The high schools participating in the tournament are Medford High School, Arlington Catholic High School, Billerica High School and Swampscott High School. The schedule is as follows: Saturday, April 26th, 10 AM – Medford vs Billerica; 1 PM – Arlington Catholic vs Swampscott. Sunday, April 27th, 11 AM – Consolation Game & 2 PM – Championship Game.

The 2013 World Series Trophy will be on display at Columbus Park from 9 AM – 10 AM and later from 3 PM to 7 PM at John Brewers Tavern in Malden. Photos with the trophy will be available for a donation to the Krystle Campbell Scholarship Fund. Los Rubios, Medford High School’s a capella group, will sing the National Anthem on Opening Day and will also perform at John Brewers.

“We hope to have a great crowd, not only to see the newly revamped park, but also to see some competitive softball games,” said Coach Dempsey.

In addition, there will be a concession stand hosted by the Friends of Medford High Girls Softball.

Ads are being sold for a commemorative program book to benefit the Medford High School Girls Softball Program: Full page (5 x 7) = $100, Half Page (5 x 3) = $50 & Quarter page (3.5) = $25. Interested parties should contact Coach Dempsey at for further information.

girls softball team

The Mustang softball team at a press conference on April 11th announcing the tournament and a Peace Garden that will honor Campbell and the other Boston Marathon bombing victims.

The softball team with Coach Jack Dempsey and Boston Marathon Race Director and Medford native Dave McGillivray at Medford High School earlier in the month.

The team visited Fenway last year with the Campbell family after dedicating their season to Krystle. A winning streak and the first GBL title for the program in fifteen years followed.


Campbells: There is Not a Day That Passes Without Our Thinking of Our Daughter

Campbells at Walk for Krystle

The family of Medford native Krystle Campbell has released the following statement as the anniversary of the Boston Marathon bombings approaches. Bill and Patricia Campbell are pictured above during last June’s Walk for Krystle event, which raised money for a scholarship at Medford High School in her name.

The anniversary of the Boston Marathon bombings has focused the community’s attention on the senseless pain that day caused so many. One year later, our entire family continues to grieve for the loss of our wonderful, smiling and vivacious daughter, Krystle Marie Campbell. There is not a day that passes without our thinking of our daughter, her life and how she contributed to the lives of our family and friends. We miss Krystle more than we can say.

Our entire family would like to say “thank you” to all the people who have shown their unending support for us during the most difficult of years. Friends and neighbors have been there for us over and over again. Complete strangers from around the world have reached out to us with incredible kindness. The outpouring of support from groups including the One Fund, the Boston Red Sox, the Boston Bruins, and the Harvard Business School community, as well as the greater Boston and Medford community, has helped our family through this extraordinarily difficult year. We have read every card and letter you have sent, and often yours are the words that carry us through the toughest days.

In addition, our family extends its thoughts to all of the other individuals and families who have been affected by the Marathon tragedy. We are amazed by your strength and perseverance.
We also would like to thank representatives of the news media for respecting our family’s request for privacy during this difficult time.

In Krystle’s memory, we established the Krystle Campbell Memorial Fund at The Boston Foundation in April 2013. Donations to the Fund will be directed in honor and remembrance of Krystle to charitable causes that are important to Krystle and our family, such as scholarships at Krystle’s alma mater Medford High School, MSPCA-Angell, and organizations devoted to helping children with autism.

On behalf of our family, Krystle’s close friends have organized and hosted a variety of events to promote donations to the Krystle Campbell Memorial Fund at The Boston Foundation. As part of these efforts, a team of 17 individuals – friends of Krystle and our family – will be running the 2014 Boston Marathon to honor Krystle and raise awareness of the Krystle Campbell Memorial Fund. The team will be wearing blue shirts, bearing the words “I run for Krystle.”

To learn more about the Krystle Campbell Memorial Fund and our marathon running team, please visit the team’s Facebook page and the Fund’s page at The Boston Foundation.

We extend our sincere thanks to so many individuals. We love Krystle very much and she is forever in our memory.

-Bill and Patty Campbell
Medford, Mass.

Arianna Huffington at Tufts Wednesday

Arianna HuffingtonHuffington Post co-founder Arianna Huffington will discuss”From TV to Tablet: Is the Digital Frontier Making Journalism Better?” at the ninth annual Edward R. Murrow Forum on Issues in Journalism at Tufts University on Wednesday, April 16, at 12 p.m. The forum, which is free and open to the public, will take place in Cohen Auditorium on Tufts University’s Medford/Somerville campus.

Huffington serves as the chair, president and editor-in-chief of the Huffington Post Media Group, which was launched in 2005. The Huffington Post is one of the most widely-read, linked to, and frequently cited media brands on the Internet.

A nationally syndicated columnist and the author of 14 books, Huffington has repeatedly been ranked among the world’s most influential people by media such as “Forbes,” Time” and the “Financial Times.” Her most recent book, Thrive: The Third Metric to Redefining Success and Creating a Life of Well-Being, Wisdom, and Wonder, will be published in March 2014.

Huffington is known for her expertise on new media, economics and current affairs and has appeared on numerous television shows including “Charlie Rose,” “Nightline, “Good Morning America,” “Today”, “Squawk Box,” “The Colbert Report” and “The O’Reilly Factor”.

The Murrow Forum will begin with an interview of Huffington by Jonathan M. Tisch, co-chair of the board of Loews Corporation and chairman of Loews Hotels. A graduate of Tufts and vice chair of the Tufts Board of Trustees, Tisch hosts the Emmy award winning television program “Beyond the Boardroom with Jonathan Tisch.” The forum will end with an opportunity for the audience to ask Huffington about her career.

Originally from Greece, Huffington moved to England when she was 16 and graduated from Cambridge University with an M.A. in economics.

She serves on several boards, including EL PAÍS, PRISA, the Center for Public Integrity and the Committee to Protect Journalists.

The forum is sponsored by Tufts University’s Communications and Media Studies Program at the School of Arts and Sciences, the Edward R. Murrow Center of Public Diplomacy at The Fletcher School, and Tisch College of Citizenship and Public Service.

Previous featured speakers at the Murrow Forum include Brian Williams, Katie Couric, Christiane Amanpour, Ted Koppel, Tom Brokaw, Dan Rather and Chris Matthews.

- Information and photo from Tufts University

Medford Resident Wins Magazine Photo Contest

Yankee Magazine photo winnerTim Bartlett of Medford, Massachusetts, Wins 1st Place in Yankee Magazine’s Second Annual Reader Photo Contest

Tim Bartlett’s photograph won first place in Yankee Magazine’s “My New England” reader photo contest. Winning photographs are featured in Yankee’s March/April 2014 issue, on newsstands now, starting on page 62 and online at Bartlett lives in Medford, Massachusetts. Born and raised in Old Lyme, Connecticut, Tim graduated from the United States Military Academy. He lived across the U.S. and overseas before finally returning to New England. He shot his photo with 4×5 film and his Zone VI field camera.

Bartlett is a graduate of New England School of Photography. To view more of his work, visit:

“When we asked for entries to our second annual reader photo contest, the theme ‘My New England’ resonated with our region’s photographers. The landscape and people of New England have been at the heart of Yankee since our first issue nearly 80 years ago, and the feeling for both became evident as we looked through well over 1,000 submissions,” says Mel Allen, editor of Yankee Magazine. “This year our art director, Lori Pedrick, and photo editor, Heather Marcus, enlisted the eyes and sensibilities of three well-known New England photographers—Dana Smith, Jesse Burke, and Sara Gray—to help with the judging. Lori and Heather weighed each judge’s comments carefully, and then made the final choices.”

The photo, title “Marshall Street,” was taken in downtown Boston. The Blackstone block and Creek Square (visible in center) are remnants of Boston’s original settlement, with boundaries and street pattern still intact after 300 years. The Union Oyster House is the oldest eatery still operating in the United States.

- Information and photo from Yankee Magazine

Tufts Student Increasing Awareness for Organ and Tissue Donation

Zach Butzin

Zach Butzin-Dozier is pictured sitting (at right) at a recent donation drive at Tufts.

Zach Butzin-Dozier, a Tufts student, has organized a month long campaign to encourage his community to register as organ and tissue donors for April, National Donate Life Month. With some friends and fraternity brothers he has already registered over 30 people. Zach’s father passed away in the fall waiting for a lung transplant but in his death was able to donate his corneas. He is excited to help more people understand the importance of registering as an organ and tissue donor.

There are currently over 5,000 patients waiting for a life-saving organ transplant in New England, and over 120,000 across the United States. Sadly, an average of 18 patients dies every day while waiting, simply because the organ they needed did not become available in time.

This easiest way to register as a donor is to do so when they renew their driver’s license or to sign up online at Like the driver’s license designation, the Donate Life New England Donor Registry is a computer database of individuals who have made the decision to be a donor and can be accessed in timely way after an individual’s passing so that their wish to donate may be honored.

- Information and photo from New England Organ Bank

Friends of the Mystic Spring Cleanup April 26

Mystic Community Earth DayFriends of the Mystic River will hold its 19th annual Mystic River Spring Cleanup on Saturday, April 26, from 9:30 a.m. to 1 p.m. For the fifth year in a row, the Spring Cleanup meeting place will be at the Hormel Stadium parking lot adjacent to Mystic Riverbend Park.

Volunteers are invited to meet at Hormel to sign in and pick up bags, gloves and instructions. Work will focus on the Mystic Riverbend Park and adjacent MacDonald Park areas, but participants are welcome to travel to any other location along the Mystic in Medford that they may wish to clean up. At the end of the event, organizers will collect all bags of trash that have been filled and return them to the Hormel site for pickup by the city.

Lunchtime refreshments also will be provided at the Hormel site, and all participants will receive a free “Mystic Community Earth Day” button. The Friends of the Mystic cleanup is part of an array of Earth Day week cleanups; the full schedule is available at

In the event of heavy rain on April 26, the Friends of the Mystic cleanup will be held on Sunday, April 27, at the same location and times.

Friends of the Mystic River ( is a Medford-based community organization focused on the enjoyment, protection and enhancement of the Mystic River in Medford.

For more information, call 781-391-2604 or e-mail

- Submitted by the Friends of the Mystic River

In Support of Pay Equity

- State Senator Patricia Jehlen & Lisa Gurgone, Home Care Aide Council

On April 8, Pay Equity Day, we again observed that women earn, on average, 79 percent of men’s pay. One reason is that “women’s work” — caring for the sick, elders, and young children — is far underpaid given the skill, effort and responsibility required.

When work doesn’t pay enough to support a family, it hurts the worker, but also her children who may grow up in poverty. And, since she can’t save enough to live in retirement, she will face further impoverishment and more dependence on family supports, government programs, and other assistance.

Consider home care aides. Women make up over 85% of the workforce which cares for the elderly in their homes. Home care aides in Massachusetts earned on average $12.72 an hour or $26,465 annually (most of the positions are part-time).

For example, Kim is a 31 year old home care aide and mother of three children from Fall River. Kim has been married for 10 years but has been the sole breadwinner for her family since her husband became disabled 5 years ago. Kim’s family lives in a two-bedroom apartment and owns one car, which she needs for work. On nice days, she will stop by her home and pick up her family so they can get to the park and enjoy the outdoors. She will go back in-between patients to bring them back home. Kim’s annual income last year was $20,555. She often thinks about leaving home care so she can better support her family, but the thought of giving up what she loves leaves her feeling empty. Kim says the greatest sacrifice is that she doesn’t spend the time she’d like with her children because of all the hours she works.

The low pay also hurts the people who depend on these workers for their care. Seniors who need help to stay safely in the community need home care workers. As boomers age and the senior population grows, the need for home care workers grows too. We hear of the need for high-tech workers, but the greatest number of new jobs is in human services. Personal Care Aides rank #2 and Home Health Aides #3 on the US Department of Labor list of the 30 Fastest Growing Occupations. According to recent US Bureau of Labor Statistics data, the projected need for new direct-care workers will exceed the number of women aged 25-54 entering the labor force by 28%.

If the demand for home care workers continues to outstrip the number of people willing to do this important work, more people will end up in institutional care, at more expense and with less independence. Even those who get care could face staff turnover. Between 2008 and 2018, the demand for home care aides in Massachusetts is expected to increase by over 30%, in contrast to overall job growth of 3%. Home care aides already have one of the highest job vacancy rates of all healthcare occupations in Massachusetts. Yet while the demand for home care services continues to grow, most home care agencies lose 50-60% of their new workforce within the first 6 months of employment.

When companies want to attract the best and the brightest to be their CEOs, the sky is the limit on compensation. It will be expensive to pay home care workers and others a living wage. But if we want to attract and retain talented, skilled and caring people, if we want something for our children and our elders and ourselves, we will demand that all workers — including those doing the traditionally women’s work of caregiving — are paid enough to support themselves and their families.

Tufts Symphony Orchestra Concert April 21st

The Tufts University Department of Music presents a performance by the Tufts Symphony Orchestra, under the direction of John Page, in the Distler Performance Hall at the Perry and Marty Granoff Music Center on Monday, April 21, 2014 at 8:00 p.m. The orchestra will present Dmitri Shostakovich’s Symphony No. 5 in D minor in its entirety as the culmination of their yearlong odyssey with the work. Rounding out the program are Beethoven’s “Coriolan Overture” and Tchaikovsky’s “Variations on a Rococo Theme”, featuring performance faculty cellist Emmanuel Feldman.

The Granoff Music Center is located at 20 Talbot Avenue on Tufts’ Medford/Somerville campus. Admission is free and open to the public. For more information, visit or call the Granoff Music Center Box Office at 617.627.3679.

- Information from Tufts University

Ralphie Girl, Gus Looking for Homes

Ralphie Girl

Ralphie GirlMy name is Ralphie Girl and I am the 6.5 year old mother of the 2 brothers, Dan and Clyde, and, Rachel Rae, my daughter. All 4 of us were surrendered, together, to Kitty Connection when our owner got evicted from his home. I am very friendly and lovable and can’t wait to be in a home again. I can be adopted alone or with one of my children…if you are looking for a ready made family…here we are!


Hello, my name is Gus and I am feeling very blue….. I am a 9-year-old Tibetan Spaniel and my family had to give me up suddenly when they lost their house. GusIt has been a very sad time for me. I’m so good and easy to take care of: feed me, take me out a couple times of day and let me snuggle up to you that’s all I am looking for. My family did the right thing and I am now with a foster family – one large dog, one small dog, a cat, and two kids! We are all getting along great!

I am a small dog but the top of my size charts for my breed at 16 lbs! If you don’t know about us we are very intelligent and more cat like than dog like! I love to sit by a window and watch what is going on in the world. I would love to live with a person or family that is not gone a lot during the day. I love my humans and need to spend quality time with them everyday. If you are looking for a dog that is GREAT and EASY, you have meet your man!

Adoption fee is $300

About Kitty Connection

Kitty Connection is a no-kill, all volunteer rescue based in Medford and dedicated to helping animals in need. KC provides foster homes for them until they are adopted into loving, forever homes.

Cats/dogs are sometimes temporarily staying at foster homes away from the area.

For more information or to make an appointment to see the animals, call 781-393-9995 or email

For more animals or to see videos, check out!

- Information and photos from Kitty Connection

Lady Mustang Lacrosse Home Opener Tuesday

The 3-1 Medford High School girls varsity lacrosse team will host their first home game on Tuesday. The Lady Mustangs are looking to get revenge against a Waltham team that handed them their only loss of the season. Coach Matt Galusi said the team “didn’t feel like they played their best game” and the girls are hoping to defeat Waltham this time. The game is taking place at 4PM behind Medford High School.